BOOKING & CANCELLATION POLICY

Deposit Procedure

All client bookings require a $50 deposit to secure their initial appointment. Clients will only be eligible for a refund of the booking fee in the case the cancellation/reschedule is made at least 48 hours prior to their appointment time. 

Running late to your appointment

We get it, life happens! our team will do their best to accommodate, so please let us know if you’re running late.

10 minutes or under: Your treatment time may be reduced to ensure your appointment remains within the scheduled timeframe.

10 minutes or over: Your appointment may be cancelled depending on provider availability. If cancelled, you may be charged up to $200 or the total value of your appointment. (whichever is lesser)

Cancellation Policy

Our appointments are precious! We require 48 hours notice if you cannot keep your appointment. If you have a scheduled appointment, you will be sent a reminder two days before your appointment. This reminder is a courtesy and does not remove your responsibility for keeping appointments once you have made them. Rescheduling or cancelling your appointment within the 48 hour period of your appointment time will result in your deposit being forfeited. Cancellations within a 24 hour window may be charged $200.

Treatment Package Cancellation Policy

We require 48 hours notice if you cannot keep your appointment. You will be sent an reminder two days before your appointment. This reminder is a courtesy and does not remove your responsibility for keeping appointments once you have made them. Rescheduling or cancelling your appointment within the 48 hour period of your appointment time will result in 1 late notification warning. Rescheduling or cancelling within the window may results in the treatment being deducted from your package balance.

Please note all ‘No show’ appointments will incur a fee of up to $200, or the treatment value, whichever is lesser.

We thank you for your understanding and appreciate your continued support.